Frequently Asked Questions

  • Effective Date: May 1, 2024
  • Last Updated: May 1, 2024

What is your 100% satisfaction guarantee?

If you don’t love your items, you can send it back for any reason and any time and we’ll give you a full refund. For details, read here.

How and when will I receive my research results?

You’ll receive both printed and digital files of everything we provide, including a beautiful family tree poster, a research report, a list of sources searched, documents, and family tree charts. The poster that you can frame and place on your wall will be shipped in a tube. The documents, charts, reports were in a beautiful family binder sent in a separate box. The data found will also be posted to a private family website and private family tree for easy sharing and collaboration. English is the default language for our products and reports can be translated for an additional fee. Throughout the process, we’ll make sure we’re following your goals and keep you informed as to the status of your project.

Service genealogy projects are currently taking an average of 5-7 business day to complete. We’ll update you if your project is delayed due to a long wait time for essential records.

Do I have to do a lot of work before you can start researching?

No, just share what you already know about your family history. This ensures we don’t waste time discovering things you already know. We’re most interested in dates and places of ancestors’ births, marriages and deaths. Even just approximate information can help, though we love to see original documents when you have them. We’ll also help you establish your goals for the project, which we’ll strictly adhere to.

How do I submit my family information?

After your purchase, we will email you a link to a form where you can submit your information. You can also use the form to tell us about your family, goals and to import your information from a file or from genealogy service like Ancestry.com, FamilySearch, FamilyTreeDNA, Findmypast, Geni, MyHeritage, and WikiTree.

Can I request more research after I receive my initial results?

After your purchase, we will email you a link to a form where you can submit your information. You can also use the form to tell us about your family, goals and to import your information from a file or from genealogy service like Ancestry.com, FamilySearch, FamilyTreeDNA, Findmypast, Geni, MyHeritage, and WikiTree.

Do you have special access to records that are not available to the general public?

No, we don’t. But we know how to find them. We research publicly available records both online and in repositories around the world, have subscriptions to all major genealogical websites. Stories and pictures (beyond names, dates, and places) are generally found in newspapers, local histories, and private family records which may or may not have been shared with the public. We love to share stories and pictures whenever they are discovered.