Privacy Policy

  • Effective Date: May 1, 2024
  • Last Updated: May 1, 2024

We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, and disclose information.

WHY WE COLLECT PERSONAL INFORMATION

We collect personal information because it helps us serve the needs of our clients as well as discover how we may better serve the needs of potential clients.

TYPES OF COLLECTED INFORMATION

Website usage: We use cookies on our website in order to learn what interests potential clients and to track how well we are filling their needs. We also use this information to improve the functionality of our site, and may share these non-identifying metrics with our affiliate partners.

Research questions: We love to hear about potential clients’ research needs and try to respond to those questions personally. In order to do that we ask for an email address or telephone number. We never share this contact information with anyone outside of Family Tree Services and can delete it upon request. Some forms on our website alert users that their email address will be automatically added to our mailing list; they can unsubscribe at any time.

Client contact: We use contact information from our clients in order to communicate with them regularly. We save email communication so that we may keep track of each client’s individual needs. All contact information and communication with our clients is private and is not shared with anyone outside of our group.

Genealogical information: We save our clients’ genealogical and contact information for a period of at least one year after a project is finished without reorder, and generally longer, unless our clients request that we delete it.

HOW WE USE YOUR INFORMATION

We use the collected information solely for the purpose of creating and delivering your family tree product or other related products. Your information is not shared with any external parties outside our company.

DATA STORAGE

We take reasonable measures to ensure the security and confidentiality of your information. All customer data is stored securely and accessible only by authorized personnel within our company.

RETENTION OF INFORMATION

We retain your information for a reasonable period to facilitate potential future orders or inquiries from you. If you wish to have your information deleted, please contact us, and we will promptly comply with your request.

COMMUNICATION

We may contact you regarding your order or to provide updates on our products and services. You can opt out of promotional communications at any time.

THIRD-PARTY SERVICES

We do not share your information with third-party services or vendors. All processes related to the creation and delivery of your family tree and family book are handled internally.

YOUR RIGHTS

You have the right to access, correct, or delete your personal information. If you have any concerns or requests regarding your data, please contact us at contact@familytreepack.com.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy to reflect changes in our practices. Please review this policy periodically for any updates.

CONTACT INFORMATION

For questions, concerns, or requests related to your privacy, please contact us at contact@familytreepack.com.

By using our services, you agree to the terms outlined in this Privacy Policy.