Refund and Returns Policy

  • Effective Date: May 1 2024
  • Last Updated: May 1 2024

We have complete confidence in the quality of our products and firmly believe that you will be more than delighted with your purchase. However, we understand that sometimes things may not go as planned. That’s why we offer our amazing no-questions-asked, full-value money-back guarantee. Your satisfaction is our utmost priority, and we’ll ensure that you’re a happy customer!

REFUND PROCESS

So, no worry, simply send us an email at contact@familytreepack.com and we’ll take care of everything for you.

After receiving your return of your items, following the return process below, we will process your refund. Please allow at least 1 business days from the receipt of your items to process your refund. We’ll promptly process a refund for the full purchase price, which will be promptly credited back to your original payment method.

RETURN PROCESS

After you send us an email at contact@familytree.services, we will respond within 1 business day with instructions to ship the products originally received free of charge.

DAMAGED ITEMS

If your Items arrives damaged, we will replace it for you completely free of charge. Follow the return process.

CANCELLATION

You can cancel your order at any time.